Information Library Article
Why You Should Consider A Professional Telecommunications Analysis
January 1, 2004
You go to the doctor to stay healthy. Here's why you should use a telecommunications expert to maintain the health — and control the costs — of your telecommunications network.
Statistics show that nearly 60% of all telephone bills are inaccurate. For
many companies, this means they are paying more than they should for telephone
service. In the years preceding competition, the monopolies actually staffed
departments of auditors to review their billing and fix these errors. Now that
competition has forced the carriers to look more closely at profit margins,
these departments simply don't exist. Many carriers actually depend on these
errors as a source of revenue. It has become the sole responsibility of the
customer to catch these errors – that is, if they know what they are looking
A recent study by the FCC referred to your phone bill as the “hieroglyphics
of the new millennium”. They acknowledged that the average consumer does not
fully understand the charges on their monthly bill, the accuracy of the charges,
nor have the knowledge to distinguish what options are available to them. The
addition of new regulatory charges, entitlement fees, and add on taxes have
greatly attributed to the bewilderment. And, the introduction of a consolidating
multiple services onto one bill only further complicates the ability to understand
Understanding what you have and how much it cost is a necessity of business.
However, when it comes to telephone services, the foundation of their communications
network, many businesses simply do not know what they have or what it is they
are actually paying for. The dilemma for most businesses is that they do not
have the internal expertise, or more importantly the time, to audit these expenses.
They merely review the “pay this amount” section of the bill and send in their
check. No wonder experts estimate that nearly 95% of businesses overspend on
their telephone bills.
Yet cost is not the only factor in needing to understand what you have. There
are other issues such as growth capacity, feature requirements, redundancy,
integration and flexibility of the network. If you don't know what you have
or what you need, how can you be sure you are paying the correct amount or
negotiate a better alternative for your company? Without this knowledge, selecting
an appropriate service would be the same as going to the grocery store without
a shopping list. You may end up getting a lot of stuff you really didn't need,
and forget the most important items.
Unfortunately, many companies end up relying on vendors to provide them with
this type of information. But it is important to note that the salesperson's
job is to sell a product or service. Although this sounds obvious, many businesses
still seek the salesperson's advice and end up buying substandard service. This
type of review must be performed by the customer or from an outside, non-biased
source to receive the proper results.
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